One of my end users is running Win10 (up to date) and had a previous version of the Client Software installed (about 3 generations back). This particular end user does not use the system often. While off-site he attempted to connect the client software and, the client software being out of date, it did not connect. The software was not giving the option to update (the task bar icon was not giving options and would only want to show the initial connection screen.) After attempting a manual update (remove old version/reboot/install new version) the New version install is failing and Rolling Back. The TAP seems to install and the network Adapter for the TAP shows up but the rest of the application is MIA. Cannot connect or even get the software to run. With no application there are no TwinGate logs but I did pull the information from the eventvwr.
Error 2 from Eventvwr Windows>Applications
Application: Twingate.Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: Twingate.Client.Common.Windows.DeviceDetails.MachineIdGenerationException
at Twingate.Client.Common.Windows.DeviceDetails.ComputerIdProvider.GetMachineGuid()
at Twingate.Client.Common.Windows.DeviceDetails.ComputerIdProvider.GetId()
at Twingate.Client.WinService.Program.Main(System.String
Informational 1 from Windows>Applications
Windows Installer installed the product. Product Name: Twingate 1.0.30+22347. Product Version: 1.0.30.22347. Product Language: 1033. Manufacturer: Twingate Inc… Installation success or error status: 1603.
I did. I tried ripping and replacing it a couple of times with 3 different versions…from the 1st one that I installed to the newest one. and no it does not though it does have a ‘-’ in it
The EXE is the right one to use if you are not deploying the Client with a MDM actually (because it embeds the dependency on .NET 6, the MSI does not but the dependency gets fulfilled by the MDM).
Would you check if .NET 6 is installed on the user’s system actually?
So as a test I went through and ripped .NET 6 off as well and ran the EXE again to reinstall everything. I did catch a different informational grouped up with the errors this time after the installer failed. it was labeled as a ‘Windows Error Report’ with a code of 1001.
Fault bucket 1742993475164227666, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Twingate.Service_f9c5efb43cf88a5ad56ad8b1daef76af2669ba7_78e38193_cd16c396-9056-435f-8dfe-995bb26af0dd
Hi @KStehman, ok good to know. This isn’t a known issue on the Twingate Client side, usually the service failing to install is due to permission issues.
Looking at our records, the only similar error message I see is from 3 months ago and happened due to a device with no serial number assigned but it has been fixed since. Just to confirm again, you are trying to install version 2023.292, correct?
I am getting the same problem. I used both .exe and .msi. I upgraded all my Microsoft software and also rebooted machine. all I get is this: (I extracted text from image)
Twingate 2023.318.428 Setup
Twingate 2023.318.428 Setup Wizard ended prematurely
Twingate 2023.318.428 Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup Wizard again.
Click the Finish button to exit the Setup Wizard.
UPDATE I also reinstalled .NET latest version and rebooted again. I’m getting frustrated.
I followed all the steps in that thread. I go the same results, no install with both msi and exe. I have no 3rd part anti-virus. I also uninstalled TAP-Twingate and renamed c:\program files\twingate\ that had a bunch of .tmp files that I couldn’t delete. I have no more time for this and I’m moving on.
Hi @CharlesG, I wonder if you have the right local privileges (strange that you couldnt delete some of the tmp files). Could that be it or are you local admin? Very sorry you weren’t able to make it work so far.
