MSI install ended prematurely

Support / Troubleshooting
8

Hey folks :wave:

Unfortunately, we don’t have a complete solution for all users experiencing this issue of installation ending prematurely. For some, the below works a charm and not at all for others.

  • Uninstall the Client

  • Open regedit and review entries in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList\Profiles and look for any Twingate Profiles, and delete them

    networkprofiles
    networkprofiles824×590 41.3 KB

    • Note that this is a sensitive task, and you must click into individual profiles to verify the ProfileName value is Twingate before deleting. Deleting the incorrect NetworkProfile is dangerous.

  • Open CMD As Administrator, and run: mofcomp %windir%\system32\wbem\cimwin32.mof (per this KB)

  • Restart

  • Reinstall the latest Client

  • Verify the service, per this KB

If this fails to resolve the issue, we may want for folks to submit a support ticket via help.twingate.com so that we can review Event Viewer logs, per:

We would be looking for Application events, that speak to potential .NET related errors, or otherwise. Please be mindful of sharing sensitive PII that EV logs might elevate here in this public space.