Another vpn is detected when logging in to Twingate client

Support / Troubleshooting
1

I have a windows 11 client that is getting a popup message when connecting the Twingate client stating that anotehr vpn is detected. The user reported that it worked fine for while after installation then started to get the popup. Reinstalling the client resulted in the same message. Other users are not facing the same problem

Watching the client icon in the tray, it will connect briefly, then disconnect repeatedly. Here are some of the logs produced by the client.

[2023-10-11T13:51:28.301900-07:00] [INFO] [client] Environment Information:
Current User: S-PF45BXDX$
Machine name: S-PF45BXDX
OS version: Microsoft Windows NT 10.0.22621.0
OS Is64Bit: True [EnvironmentInfo.LogEnvironmentReport]
[2023-10-11T13:51:28.656083-07:00] [INFO] [client] Start service after exception. Last exception was 39.2215251 seconds ago. [Program.CheckIfRestartAfterException]
[2023-10-11T13:51:29.106783-07:00] [INFO] [client] Service posture data collected. {“IsHardDriveEncryptionEnabled”:false,“FirewallStatus”:{“Name”:“Windows Firewall”,“IsEnabled”:true},“AntivirusStatus”:{“Name”:“Trellix Endpoint Security”,“IsEnabled”:true},“CrowdstrikeData”:null,“CrowdstrikeAgentId”:null} [DeviceInfoProvider.OnServicePostureDataUpdated]
[2023-10-11T13:51:29.593635-07:00] [INFO] [client] Static device info collected. {“FriendlyName”:“S-PF45BXDX”,“Hostname”:“S-PF45BXDX”,“DeviceType”:0,“Manufacturer”:“LENOVO”,“Model”:“82SF”,“SerialNumber”:“PF45BXDK”,“Username”:null,“OsName”:“Windows”,“OsVersion”:“10.0.22621.0”,“Meta”:{“system_family”:“IdeaPad 5 15IAL7”}} [DeviceInfoProvider.GenerateStaticDeviceData]
[2023-10-11T13:51:32.143817-07:00] [INFO] [client] Saving Service as key net.tcp://127.0.0.1:51677/twingate/service-4e580a0d-a9d6-46f4-90b2-3aae5ed23a21 [Service.SaveEndpointToRegistry]
[2023-10-11T13:52:52.710488-07:00] [ERROR] [client] Network 0097d5ab-de0b-4bd5-09ce-cf007bc80590 disconnected, but not found within connected networks list. [NetworkDiscoveryManager.ConnectivityChangedOnDisconnected]
[2023-10-11T13:52:53.058929-07:00] [INFO] [libsdwan] sdwan_state: Offline [.log]
[2023-10-11T13:52:53.058929-07:00] [INFO] [client] SDWAN state changed: Offline [.app_on_state_changed]
[2023-10-11T13:52:53.058929-07:00] [INFO] [client] SDWAN state changed. Uninitialized → Offline [ConnectionManager.StateChangedHandle]
[2023-10-11T13:52:53.058929-07:00] [INFO] [libsdwan] sdwan_state: Unrecoverable Error [.log]
[2023-10-11T13:52:53.058929-07:00] [INFO] [client] SDWAN state changed: Unrecoverable Error [.app_on_state_changed]
[2023-10-11T13:52:53.058929-07:00] [INFO] [client] SDWAN state changed. Offline → UnrecoverableError [ConnectionManager.StateChangedHandle]
[2023-10-11T13:52:53.080609-07:00] [ERROR] [client] Unrecoverable Error - Disconnecting. No client running. [ConnectionService.ConnectionManager_StateChanged]
[2023-10-11T13:52:53.080609-07:00] [INFO] [client] Disconnect with LogoutType=Full [ConnectionService.Disconnect]
[2023-10-11T13:52:53.084066-07:00] [INFO] [libsdwan] sdwan_state: Logout [.log]
[2023-10-11T13:52:53.084066-07:00] [INFO] [client] SDWAN state changed: Logout [.app_on_state_changed]
[2023-10-11T13:52:53.084066-07:00] [INFO] [client] SDWAN state changed. UnrecoverableError → Logout [ConnectionManager.StateChangedHandle]
[2023-10-11T13:52:53.084066-07:00] [INFO] [client] SDWAN loop stopped. [SdwanWrapper.Run]
[2023-10-11T13:52:53.084066-07:00] [INFO] [client] Cleanup the interface. [SdwanWrapper.Cleanup]
[2023-10-11T13:52:53.104928-07:00] [INFO] [libsdwan] sdwan_state: Offline [.log]
[2023-10-11T13:52:53.104928-07:00] [INFO] [client] SDWAN state changed: Offline [.app_on_state_changed]
[2023-10-11T13:52:53.104928-07:00] [INFO] [client] SDWAN state changed. Logout → Offline [ConnectionManager.StateChangedHandle]
[2023-10-11T13:52:53.104928-07:00] [INFO] [client] Block traffic outside TUN: 1 [.netdev_wfp_block_traffic_outside_tun]
[2023-10-11T13:52:53.104928-07:00] [INFO] [client] Free the packet manager resources. [.platform_module_free]
[2023-10-11T13:52:53.119301-07:00] [INFO] [client] SDWAN thread stopped. [SdwanRunner.Stop]
[2023-10-11T13:53:58.628144-07:00] [INFO] [client] Environment Information:
Current User: S-PF45BXDX$
Machine name: S-PF45BXDX
OS version: Microsoft Windows NT 10.0.22621.0
OS Is64Bit: True [EnvironmentInfo.LogEnvironmentReport]
[2023-10-11T13:53:58.812939-07:00] [WARN] [client] Posture check failed. Use the fallback value. COMException: The service has not been started. (0x80070426) [BasePostureFallbackCheck1.Run] [2023-10-11T13:53:58.812939-07:00] [WARN] [client] Posture check failed. Use the fallback value. COMException: The service has not been started. (0x80070426) [BasePostureFallbackCheck1.Run]
[2023-10-11T13:53:58.857975-07:00] [INFO] [client] Service posture data collected. {“IsHardDriveEncryptionEnabled”:false,“FirewallStatus”:null,“AntivirusStatus”:null,“CrowdstrikeData”:null,“CrowdstrikeAgentId”:null} [DeviceInfoProvider.OnServicePostureDataUpdated]
[2023-10-11T13:53:59.773744-07:00] [INFO] [client] Saving Service as key net.tcp://127.0.0.1:63306/twingate/service-805513cb-cfaf-4f28-8285-20da70b65fc6 [Service.SaveEndpointToRegistry]
[2023-10-11T13:54:00.969264-07:00] [INFO] [client] Static device info collected. {“FriendlyName”:“S-PF45BXDX”,“Hostname”:“S-PF45BXDX”,“DeviceType”:0,“Manufacturer”:“LENOVO”,“Model”:“82SF”,“SerialNumber”:“PF45BXDK”,“Username”:null,“OsName”:“Windows”,“OsVersion”:“10.0.22621.0”,“Meta”:{“system_family”:“IdeaPad 5 15IAL7”}} [DeviceInfoProvider.GenerateStaticDeviceData]

2

This is a very odd message.

Can you try the following for me:

  1. Uninstall the Twingate client
  2. Using the EXE Installer, install the latest version from https://get.twingate.com
  3. Ensure that Detailed logging is enabled (right click on tray icon > More > Troubleshoot > ensure checkmark by “Collect Detailed Logs”)
  4. Quit the Twingate Client
  5. Stop the Twingate rc service
  6. Start the Twingate rc service
  7. Open the Twingate client
  8. when the issue occurs, send through the logs to myself at arthur (at) twingate.com

And I’ll take a look.

Thanks!

-arthur

3

Arthur I had a similar experience on my Mac, however it was due to my use of the NextDNS mac client, which registers itself as a VPN configuration… Not the same as Windows 10, but thought I’d add some context.