Hello!
One of my team members has an issue with connection. When he tries joining the network, an error occurred: “Unexpected network error. Try again later or contact support”.
Other installed software is not supposed to affect the connection. Tried enter random network name and error changed to “Network not found”, which shows that API, at least, is reachable. Here is output from commands provided by self-serve troubleshooting articles:
networksetup -showpppoestatus "Twingate"
disconnected
and time nmap -p 30001 portquiz.net shows that port is open
I left some logs under the spoiler.
Also i have another question: how can i clean every Twingate client configs to start installation from scratch? Ordinary reinstall doesn’t help, info about network (tenant) name is already known by the client after reinstalling it.
Logs
2023-07-27 10:54:03.633 Twingate[798:6957] [INFO] [client] User clicked change network
2023-07-27 10:54:03.633 Twingate[798:6957] [ERROR] [client] -[VPNManager pluginMessage:withUserInfo:withCompletion:] [Line 668] Failed to send Error Domain=com.anchorfree.hydra.manager Code=5 "vpn must be connected" UserInfo={NSLocalizedDescription=vpn must be connected}
2023-07-27 10:54:03.633 Twingate[798:6957] [INFO] [client] Disconnect called with state disconnected
2023-07-27 10:54:06.418 Twingate[798:6957] [INFO] [client] Disconnect called with state disconnected
2023-07-27 10:54:06.420 Twingate[798:6957] [INFO] [client] External VPN is: disabled
2023-07-27 10:54:06.420 Twingate[798:6957] [ERROR] [client] -[VPNManager pluginMessage:withUserInfo:withCompletion:] [Line 668] Failed to send Error Domain=com.anchorfree.hydra.manager Code=5 "vpn must be connected" UserInfo={NSLocalizedDescription=vpn must be connected}
2023-07-27 10:54:06.420 Twingate[798:6957] [INFO] [client] Disconnect called with state disconnected
2023-07-27 10:54:06.421 Twingate[798:6957] [INFO] [client] Connect called with state disconnected
2023-07-27 10:54:06.432 Twingate[798:6957] [INFO] [client] -[VPNManager startVPNWithConfiguration:completion:] [Line 115] Starting VPN setup for connect
2023-07-27 10:54:06.432 Twingate[798:6957] [DEBUG] [client] -[VPNManager startVPNWithConfiguration:completion:] [Line 130] Dispatching start command
2023-07-27 10:54:06.432 Twingate[798:37567] [DEBUG] [client] -[VPNManager startVPNWithConfiguration:completion:]_block_invoke [Line 133] Executing start command
2023-07-27 10:54:06.432 Twingate[798:37567] [INFO] [client] -[VPNManager setVpnConfiguration:withConfigType:withCompletion:]_block_invoke [Line 552] Setting profile for CONNECT
2023-07-27 10:54:06.433 Twingate[798:37567] [DEBUG] [client] -[VPNManager setVpnConfiguration:withConfigType:withCompletion:]_block_invoke [Line 577] Saving profile
2023-07-27 10:54:06.449 Twingate[798:6957] [ERROR] [client] -[VPNManager setVpnConfiguration:withConfigType:withCompletion:]_block_invoke_2 [Line 579] Saving profile finished saved with error (null)
2023-07-27 10:54:06.449 Twingate[798:6957] [DEBUG] [client] -[VPNManager loadVpnConfigurationWithCompletion:] [Line 498] Loading tunnel manager
2023-07-27 10:54:06.449 Twingate[798:6957] [DEBUG] [client] -[VPNManager loadVpnConfigurationWithCompletion:] [Line 500] Refresh existing manager
2023-07-27 10:54:06.449 Twingate[798:6957] [DEBUG] [client] -[VPNManager loadVpnConfigurationWithCompletion:]_block_invoke [Line 506] Refresh finished
2023-07-27 10:54:06.450 Twingate[798:6957] [INFO] [client] -[VPNManager startVPNWithConfiguration:completion:]_block_invoke [Line 157] Calling VPN start
2023-07-27 10:54:06.450 Twingate[798:6957] [DEBUG] [client] -[VPNManager startVPNWithConfiguration:completion:]_block_invoke [Line 197] Start finished with success
2023-07-27 10:54:06.450 Twingate[798:37567] [DEBUG] [client] -[VPNManager startVPNWithConfiguration:completion:]_block_invoke_3 [Line 204] Start command finished executing
2023-07-27 10:54:06.463 Twingate[798:6957] [INFO] [client] -[VPNManager vpnStatusChanged:] [Line 413] VPN status changed 2
2023-07-27 10:54:06.464 Twingate[798:6957] [INFO] [client] Connection state changed: connecting
2023-07-27 10:54:06.468 Twingate[798:6957] [INFO] [client] Status bar image will change for state: Authenticating...
2023-07-27 10:54:06.468 Twingate[798:6957] [INFO] [client] ConnectionActivity state did change to authenticating
2023-07-27 10:54:06.469 Twingate[798:6957] [INFO] [client] -[VPNManager vpnStatusChanged:] [Line 413] VPN status changed 1
2023-07-27 10:54:06.470 Twingate[798:6957] [INFO] [client] Connection state changed: disconnected
2023-07-27 10:54:06.473 Twingate[798:6957] [INFO] [client] Status bar image will change for state: Authenticate
2023-07-27 10:54:06.473 Twingate[798:6957] [INFO] [client] ConnectionActivity state did change to authenticate(Twingate.AuthenticationState.AuthenticateReason.standard)
2023-07-27 10:54:06.474 Twingate[798:6957] [DEBUG] [client] -[VPNManager vpnStatusChanged:] [Line 444] Dispatching clear profile command
2023-07-27 10:54:06.474 Twingate[798:37567] [DEBUG] [client] -[VPNManager vpnStatusChanged:]_block_invoke [Line 447] Executing clear profile command
2023-07-27 10:54:06.474 Twingate[798:37567] [INFO] [client] -[VPNManager setVpnConfiguration:withConfigType:withCompletion:]_block_invoke [Line 564] Setting profile for DISCONNECT
2023-07-27 10:54:06.474 Twingate[798:37567] [DEBUG] [client] -[VPNManager setVpnConfiguration:withConfigType:withCompletion:]_block_invoke [Line 577] Saving profile
2023-07-27 10:54:06.486 Twingate[798:6957] [ERROR] [client] -[VPNManager setVpnConfiguration:withConfigType:withCompletion:]_block_invoke_2 [Line 579] Saving profile finished saved with error (null)
2023-07-27 10:54:06.486 Twingate[798:6957] [DEBUG] [client] -[VPNManager loadVpnConfigurationWithCompletion:] [Line 498] Loading tunnel manager
2023-07-27 10:54:06.486 Twingate[798:6957] [DEBUG] [client] -[VPNManager loadVpnConfigurationWithCompletion:] [Line 500] Refresh existing manager
2023-07-27 10:54:06.486 Twingate[798:6957] [DEBUG] [client] -[VPNManager loadVpnConfigurationWithCompletion:]_block_invoke [Line 506] Refresh finished
2023-07-27 10:54:06.487 Twingate[798:6957] [ERROR] [client] -[VPNManager finishStartWithError:] [Line 370] Start finished with error Error Domain=com.anchorfree.hydra.manager Code=4 "failed_to_connect" UserInfo={NSLocalizedDescription=failed_to_connect}