Disable IdP from network

Support / Troubleshooting
1

Hello!

I received an email about the changes in billing so I started to change the groups I want to sync in my external IdP, but the problem is I selected a few groups and clicked in “save”, but I’m not inside in any of those groups (i know, it was a dumb move). So, now i’m locked outside from my Twingate account and I can’t fix this without connecting into admin console.

I have terraform access, but i can’t create a new user since the users are managed by my IdP. I tried to put myself into the groups I selected to sync, but has passed 2h after that and Twingate doesn’t resync, so I just cant login because it doesn’t recognize me as a valid user. It would be great if someone from twingate staff could remove my IdP config so I can create an user via terraform and then fix all this mess.

2

Hi Felipe,

if you can email me at arthur (at) twingate.com from your admin user email address with the following information, I can just update your user to be an Admin user which should get you back into the dashboard.

  1. Your Twingate url ie this.twingate.com
  2. The names of at least 3 of your existing resources
  3. The names of at least 3 of your colleagues with Twingate accounts
  4. The names of all your Twingate Connectors.

Thanks!

-arthur

3

Thank you Arthur, i’ve just sent you an email with all information you requested! :slight_smile: