Over the weekend I was not able to get any of my connectors connecting. As I drilled down the reason was that the Controller was not connecting. This morning the Controller was connecting but this afternoon was not connecting again for one of my two remote networks. It’s beginning to look intermittent.
Since I have a free account Twingate tech support can’t help. I’m at a loss since it seems that the Controller is on a Twingate server and I have no control over it.
The only thing the connector needs to connect is ports 443 and 30000-31000 outbound. Nothing inbound.
What does your setup look like? Where are the connectors running?
What is your tenant name (I can look on the backend).
When you say you think it is the controller not connecting - what did you find that made you think this? Logs? Can you share what you found?
You are right. Support isn’t available for free tiered accounts, but that doesn’t mean you cannot get help here! Happy to assist as best we can here.
Both of the Connectors are running in a Synology NAS Docker container. There is 1 Connector and 1 Resource defined to each of the two networks, I’ve just recently started using Twingate and I’m still familiarizing myself with it. Both of the NAS devices are on the same network at my house.
I identified the Controller was not connected from the remote networks Connector page in the section ’ Connection Status’. Here it shows the status of the Controller. For one of my remote network Controllers it shows ‘Connected’ with a nice green light. Below it shows the Relay green and connected. From the Connector page of my other remote network the ‘Connection Status’ for the Controller it says ‘Could Not Connect’ along with the red dot. The Relay connection says ‘Requires Controller connection’ and a gray dot.
Over the weekend neither of the networks Connector/Controller connected.
This morning they were both connected.
Now just 1 is connected.
I deleted the Docker container as well as the connector and created both a new container as well as a new resource and wouldn’t you know it connected. I had done this over the weekend including deleting and recreating the remote network and nothing worked.
I’m happy to see things connected again and being able to get back to my testing.
Thanks for your help and working with me so quickly.