We have signed up for the MSP plan. I’ve opened a couple tickets and getting zero response.
This is the 2nd time. I’d expect as a paid service we would get some support? This is really making me rethink if we want to switch all the openvpn clients over to this.
Hi @SMiTTY,
I am very sorry about your experience. I have circled back with our internal team and am being told that your tickets have now been responded to.
They are…Thank you.
I hope future tickets, should they arise, will be handled in a timely fashion.
I REALLY want to push this to all our clients.
We will do our best not to disappoint @SMiTTY!