Token Expired When installing

Support / Troubleshooting
1

i installed twingate on docker with the follow command

docker run -d --sysctl net.ipv4.ping_group_range="0 2147483647" --env TWINGATE_NETWORK="pixelaxolotl" --env TWINGATE_ACCESS_TOKEN="" --env TWINGATE_REFRESH_TOKEN=""  --env TWINGATE_LABEL_HOSTNAME="`hostname`" --name "twingate" --env TWINGATE_LOG_LEVEL=7 --restart=unless-stopped --pull=always twingate/connector:1

and i cant get it to authentencate
everytime i get the error

[DEBUG] [libsdwan] submit_request: sending HTTP request 13296101902772363643
[DEBUG] [libsdwan] http::request::send_request: POST "https://pixelaxolotl.twingate.com/api/v5/connector/refresh" application/json
[DEBUG] [libsdwan] http::response::from: certificate 8fe918ea2a51116d3fd2cfd0e5327c1ef49b6f1f4604ccc2b02f447a269ce707, issuer: C=US, O=Let's Encrypt, CN=R3, subject: CN=*.twingate.com
[DEBUG] [libsdwan] http::request::handle_response: POST "https://pixelaxolotl.twingate.com/api/v5/connector/refresh" 200 OK (duration 1 sec)
[DEBUG] [libsdwan] operator(): got HTTP request 13296101902772363643 successful response
[DEBUG] [libsdwan] [controller] verify_token: {"alg":"ES256","kid":"H8nEzNTEsBc-FN4A0I3PsCCIIC7zNReuNSBow9NNxLk","typ":"DAT"} {"nt":"AN","aid":"221864","did":"1201423","jti":"60ffd1d7-b8f2-451e-8943-c9df116f68a7","iss":"twingate","aud":"pixelaxolotl","exp":1706268624,"iat":1706265024,"ver":"4","tid":"23519","rnw":1706265305,"rnetid":"30429"}
[WARN] [libsdwan] [controller] parse_verify_token: token verification failed: token expired
[WARN] [libsdwan] [controller] operator(): failed to get SD: Invalid token, code 0
[DEBUG] [libsdwan] [controller] get_sd: getting SD
[DEBUG] [libsdwan] [controller] require_access_token: dat.expired
[DEBUG] [libsdwan] submit_request: sending HTTP request 13296101902772363643
[DEBUG] [libsdwan] http::request::send_request: POST "https://pixelaxolotl.twingate.com/api/v5/connector/refresh" application/json
[DEBUG] [libsdwan] http::response::from: certificate 8fe918ea2a51116d3fd2cfd0e5327c1ef49b6f1f4604ccc2b02f447a269ce707, issuer: C=US, O=Let's Encrypt, CN=R3, subject: CN=*.twingate.com
[DEBUG] [libsdwan] http::request::handle_response: POST "https://pixelaxolotl.twingate.com/api/v5/connector/refresh" 200 OK (duration 1 sec)
[DEBUG] [libsdwan] operator(): got HTTP request 13296101902772363643 successful response
[DEBUG] [libsdwan] [controller] verify_token: {"alg":"ES256","kid":"H8nEzNTEsBc-FN4A0I3PsCCIIC7zNReuNSBow9NNxLk","typ":"DAT"} {"nt":"AN","aid":"221864","did":"1201423","jti":"b61b2655-fb62-4901-b4a0-62816d4acb87","iss":"twingate","aud":"pixelaxolotl","exp":1706268628,"iat":1706265028,"ver":"4","tid":"23519","rnw":1706265314,"rnetid":"30429"}
[WARN] [libsdwan] [controller] parse_verify_token: token verification failed: token expired
[WARN] [libsdwan] [controller] operator(): failed to get SD: Invalid token, code 0

I have tried updating the token and reinstalling but the same issue persist

Docker: 25.0.0, build e758fe5
Debain 12
Twingate latest

2

Hey, hope you are doing well!

The logs seem similar to what I’ve seen in the past with clock drift on the machine running the connector in question. Twingate have a knowledge base article on the issue → https://help.twingate.com/hc/en-us/articles/5933234470045. That’s where I would start!

3

Thank you very much
it seem that clock drift caused all this
its working as intended for now :slight_smile:

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