Twingate Unable to retrieve HD encryption status (Jumpcloud)

Support / Troubleshooting
1

Hi, I am using Team plan, and when the agent is collecting status of disk of MacOs disk is showing Unknown.

While I am using jumpcloud which have policy for enforcement of disk encryption. Can you please help? Thanks.

2

Are you using the Twingate macOS Standalone Client? The hard drive encryption posture check requires the standalone client and can’t be determined with the App Store app.

1 Like
3

Thanks @alexb . I reinstall using standalone app and it seems to be working fine.