DNS request timeout when connecting with another VPN

Support / Troubleshooting
1

My company uses Twingate to grant access to some resources, and I always stay connected to another VPN.

When I connect to Twingate (With the other VPN) I have a DNS issue while browsing all the websites not just the company resources.
I can ping an IP and use telegram as an example, but cannot browse/use any web-based app/website.
I did a dnslookup and found out that I have this issue when both of them connected together.

DNS request timed out.
timeout was 2 seconds.

Platform: Windows 11

I CAN NOT use Twingate alone since I cannot join the network without a VPN.

Did anybody faced this issue before?

Thanks for your help.

2

Unfortunately, due to the way that Twingate handles DNS resolution for routing to private resources, we conflict with pretty much any VPN client/solution out there, and you will generally experience problems like what you’re facing when trying to do so.

Which particular VPN client are you using, I can take a look and see if we have any known workarounds for it.

Thanks,

-arthur

3

Hi Arthur, it’s Proton VPN